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[#] Mon Nov 05 2007 17:31:16 EST from Ford II @ Uncensored

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When I got my fios, they're like "Where's the computer we're going to hook
up to the internet."
I pointed them to my linux box. And they sighed, but they had a solution.
They had with them a kick ass nuclear-war-withstanding laptop, and they just hooked it up to my fios, did the install on their machine, set me all up, and then said "you should just be able to DCHP now."
It would have been that easy except I was with ace at the time so it wasn't that easy, but that was my fault, not theirs.
Made a few phone calls to ace, and they eventually got it working on their end.

[#] Sun May 18 2008 15:12:30 EDT from IGnatius T Foobar @ Uncensored

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Grr. After years of reliable service, my DSL has gone down three times in the last week, and now it's running at 137 Kbps (I'm paying for 1.5 Mbps).

I opened a ticket with Acecape on Saturday when it was completely down, and they were apologetic about the fact that they need to pass it on to Verizon, who almost certainly won't touch it until Monday. It's back online now but it's clearly still broken if it's running at that speed.

I'd be very willing to believe that Verizon is deliberately letting the quality of DSL connections slip in FIOS-enabled locations.

[#] Mon May 19 2008 05:37:53 EDT from fleeb @ Uncensored

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That wouldn't surprise me, either.  I love Verizon about as much as a trip to the dentist.

[#] Mon May 19 2008 10:08:44 EDT from IGnatius T Foobar @ Uncensored

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Hmmph. I just spoke to Acecape and they tested the line at 160/224. I'm paying for 1600/384. Hopefully the Verizon techs can fix it.

[#] Mon May 19 2008 12:04:54 EDT from fleeb @ Uncensored

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Niiiiice.

Yeah, someone is screwing you at the moment.  I hope that gets resolved soon. 



[#] Mon May 19 2008 15:07:32 EDT from Ford II @ Uncensored

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Oh, you're in FIOS territory now? heh, forget it. Have a nice day.
I thought I told you guys this story, maybe not.
There's a lady over here live in tarrytown has had verison dsl for years never had a problem.
Then FIOS came to town and one day her dsl stopped.
She tried for over a week to have it fixed, no go.
So she thought she's cancel and resign up and that would inspire them to come out and install a new line or something.
annh anhhh.
They were kind enough to tell her that they no longer offer dsl service in her area and she should sign up for fios.
So that's basically it. They're hosing the people who have dsl so they can force you to switch to fios.
Truthfully though ,I can't blame them.
If you were a company would you want to spend tons of money supporting a huge infrastructure for a system only a few holdouts want? IT's a big money loser, no business in the world would do that.
As it is, she switched to cable.
But even so, verizon still wins. It's cheaper for her not to be a customer than to have to run dsl to her house forever.
And sadly I think you're going to be i nthe same boat if FIOS is offered in your area.
And do yourself a favor, as good as ace has been to you, when your dsl fianlly dies, cancel with ace and sign up with verizon (or cable I guess) because all ace can do is charge you more for the same exact service verizon will sell you.
And you'll also avoid the endless phone calls and saleman visits to your door because they won't think you have FIOS if you get it through ace.

[#] Mon May 19 2008 15:45:08 EDT from IGnatius T Foobar @ Uncensored

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It would be an easier decision if not for:

* Despite having moved Uncensored to a real data center, I still make use of my static IP with Acecape. From what I've heard about Verizon Online, not only do they use dynamic IP addresses, but they actively change your address every couple of hours.

* I have VoIP service with Acecape.


I'd go for the fiber right away if they'd allow partner ISP's on the network.
If I can't get my DSL fixed I'm switching to cable. Hopefully they'll get sloppy with the installation and give me free television service.

[#] Mon May 19 2008 16:13:29 EDT from fleeb @ Uncensored

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Cable also switches the IP on you, and basically fucks you every which way they can.

I have DSL precisely because cable sucks so bad, in terms of what they do to your IP address.

I'm not 100% sure about this, but I can't help but think there has to be a way to get a static IP for a FIOS connection from Verizon... even if it involves spending more money.

At the least, the serious bandwidth gains are quite an incentive to switch. 



[#] Mon May 19 2008 16:16:17 EDT from IGnatius T Foobar @ Uncensored

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I just spoke with Acecape again. The support guy said that Verizon came and "fixed" the circuit but he wasn't happy with the results, so he put another ticket in to have the Verizon guy come back again.

I asked whether there's any truth to what people are saying about Verizon sabotaging the DSL network in fiber-enabled areas. Answer: "In Russia they have a saying, that if five different people tell you that someone is a crackhead, then that person is probably smoking crack." Heh.

I also asked whether there was any chance I'd ever be able to get Acecape service over the fiber network. Surprisingly, the answer was "it depends, but I'll try to qualify you." I clarified that what I wanted was genuine Acecape service, not VerizonOnline-resold-by-Acecape, and he still said that I might qualify.

Interesting...

[#] Wed May 21 2008 07:30:59 EDT from Ford II @ Uncensored

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I'm not 100% sure about this, but I can't help but think there has to be
a
way to get a static IP for a FIOS connection from Verizon... even if it

involves spending more money.

Yes you can get static ip, but not for a reasonable consumer price.

And with my fios dyanmic IP it rarely ever changes, like weeks and months go by with the same ip.

[#] Wed May 21 2008 07:31:47 EDT from Ford II @ Uncensored

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Let me know how that goes, because they owe me back service.

[#] Wed May 21 2008 08:32:59 EDT from IGnatius T Foobar @ Uncensored

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I'm surprised to hear that your IP address rarely changes, because I thought it used the same infrastructure as Verizon Online DSL ... which changes your IP address every couple of hours (my experience has been 6-8 hours, but I've heard people complaining that it's as little as 2).

[#] Wed May 21 2008 10:11:06 EDT from Ford II @ Uncensored

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I guess fios is different, check nyti.no-ip.org, you'll see it never changes.

[#] Fri May 23 2008 09:10:53 EDT from IGnatius T Foobar @ Uncensored

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So after several truck rolls, the Verizon guy told us "I can't fix this. Go order FIOS."

Acecape is going to hear about this, and hopefully some telco heads will roll.

[#] Fri May 23 2008 09:26:41 EDT from Ford II @ Uncensored

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I'm sure they'll screw you the same way they screwed nancy and probbly lots of other people.

[#] Fri May 23 2008 09:26:57 EDT from Ford II @ Uncensored

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You could piss them off and keep your degraded service. :-)

[#] Fri May 23 2008 09:46:18 EDT from IGnatius T Foobar @ Uncensored

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This just keeps getting weirder.

I just spoke to Acecape again, and they said that it's odd that the Verizon guy told us to get FiOS, because our number doesn't qualify. I told him that it's definitely in my neighborhood; I see the lines up on the poles and the deployment was finished quite a while ago. Then I told him that I put my street address (not my phone number) into the FiOS web site, and it said that service is available.

He said that if my location qualifies for FiOS, it qualifies for Ace Fiber.
This makes sense, of course, except for the fact that we had all assumed that Verizon kicked Acecape off the fiber network.

If I can get the fiber I'm going to.

[#] Fri May 23 2008 10:56:35 EDT from IGnatius T Foobar @ Uncensored

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All done. It isn't "really" Acecape over the FiOS network. Basically they're just wholesaling FiOS lines and running a VPN back to their network.

My line is running 1t 1100/384 now, so I'll just hold off for the time being.

[#] Fri May 23 2008 12:02:55 EDT from Ford II @ Uncensored

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Funny about that vpn thing, they kept blowing me off every time I ask them about it.
So are they REALLY running that vpn or just saying that they will if they set you up, because they promised me MONTHS if not over a year ago by now they were working on it, but it became a 'back burner' project.

Maybe I should call them up.
Were you speaking to somebody in particular?

[#] Fri May 23 2008 12:38:50 EDT from IGnatius T Foobar @ Uncensored

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I spoke to Andre and to Mary. Mary is the supervisor and she is the one who is knowledgeable about the VPN setup. I mentioned your experience to her, so if you drop my name and tell her that you're the friend who I was talking about, she should be up to speed. Evidently they're just getting this service rolling now.

I suspect that The Cable Company is doing the same thing. One of my co-workers told me about a friend who ordered Optimum Online + Static IP. They give you five IP addresses and insist on supplying you with a router. The word on the street used to be that they didn't offer static IP because they just couldn't come up with a way to deliver it over their network. So I'm guessing that their "static IP service" is actually delivered like any other cable modem, and they do a VPN back to their data center. That would explain why you get 5 IP addresses -- it's a /29 subnet with one address reserved for the router.

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